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The Problem
Theia Assist
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The system of record for fiber infrastructure accountability

The only platform that turns your
fiber signal into a signed,
delivered, airtight evidence record.
Automatically.

Monitoring stops at detection. Theia goes further: it tells you exactly where it happened, who is responsible, what it impacts, and produces the cryptographically signed proof to enforce it.

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Multi-tenant from day one  ·  No hardware lock-in

Theia Fiber AI Dashboard — real-time fiber monitoring and SLA governance
The problem

You know the circuit is down.
You don't know why, where,
or for how long.

One scenario. Two realities. A fiber break at 3 AM. Detection is part of the problem. The harder part comes after. Without a governance layer, what follows is hours of reconstruction, fragmented evidence, and a downtime number both sides will dispute. With Theia, the break becomes a signed, attributed, reconciled record automatically.

Incident scenario · Complete fiber break · SP-14 · 03:14 UTC · Circuit NYC-DCA-042 ⚠ Complete outage
Without a governance layer
hours of reconstruction · disputed record
hrs / days
03:14:09 UTC
Router alarm fires. Cause unknown.
The circuit is down. Whatever data exists lives in separate systems. Network logs in one place, optical telemetry in another, ticketing somewhere else. Nothing is correlated. Nothing is attributed to a contract or counterparty.
Uncorrelated
03:14 to 05:30 UTC
Internal troubleshooting begins. Hours pass.
Engineers work through their own gear first. Eventually the problem is declared external. But there's no commercial context attached. Nothing tying the event to a specific span, MSA, or SLA commitment. It's still a complaint, not a contractual event.
No attribution
~05:30 UTC
Trouble ticket opened. The other side asks for proof.
The counterparty wants specifics: when did it break, where, by how much, against what baseline. You have fragments. They have their own fragments. Neither version is authoritative. Neither is signed.
No evidence package
~06:30 UTC
Truck rolls. Evidence is still being assembled.
Field crew heads out. Meanwhile, someone on your team is still piecing together the incident timeline from syslogs, emails, and call records. That work continues long after the fiber is repaired.
Manual reconstruction
Fiber restored
Circuit's back. Now the argument starts.
How long was it down? Who's accountable? What does the contract say? Both sides produce different numbers from different systems. No signed record means responsibility is negotiated, not calculated. SLA credits get argued down. The relationship takes the hit.
No signed record · Credits negotiated
With Theia
signed record · attributed · reconciled
min not days
03:14:09 UTC
The break is logged as a contractual event, not just an alarm.
The moment the event fires, Theia correlates it against your commercial data model. The affected span maps to a specific MSA, with a specific availability commitment and credit terms. The incident isn't "something broke." It's a contractual event with a known, accountable party. Whoever the data points to.
Correlated · Attributed
03:15:00 UTC
Evidence package assembled automatically.
Break timestamp, location, baseline delta, and contractual context are bundled the moment the event fires. Nothing to gather, nothing to reconstruct. The counterparty receives a complete package, not a complaint.
Evidence ready
03:15:02 UTC
Structured incident opens. SLA breach clock starts.
Theia opens an immutable incident record. The SLA clock runs against the actual commercial terms. Not a generic threshold. The exact contract. Every event from this point is timestamped and logged into the record automatically.
Auto · Breach clock live
03:16:00 UTC
The counterparty sees the same record you do.
Dual-principal reconciliation: both sides read from the same authoritative source. No parallel investigations, no conflicting timelines, no "our logs say different." One record, shared, timestamped, signed.
Shared source of truth
Fiber restored
Critical Events Record issued. Incident closed.
On restoration, Theia produces a Critical Events Record: cryptographically signed, contractually attributed, reconciled across both parties. Actual downtime measured against actual SLA terms. Credit exposure calculated, not argued. Audit-ready the moment it's issued.
✓ Signed · Reconciled · Audit-ready
3h+
Troubleshooting the wrong layer
<60s
Theia confirms root cause
0
Manual steps to generate evidence
No ambiguity. No disputes. Responsibility is clear.
Theia Assist
Early Access

Not a chatbot.
A fiber network teammate.

Most AI tools answer one question at a time. Theia Assist handles the whole investigation: pulling span history, correlating alarm sequences, checking SLA thresholds, and returning a finding with supporting evidence tied to the underlying data. You ask. It works.

Autonomous investigation
Formulates a multi-step plan, executes queries, and returns findings without you directing each step.
Fiber-domain expertise built in
Trained on optical telemetry workflows including OTDR baselines, insertion loss deltas, and span degradation patterns, not generic IT ops.
Evidence-linked answers
Every response cites the underlying telemetry and timestamps so findings are traceable, not just plausible.
SLA-aware from the start
Every finding is evaluated against your active SLA thresholds, so Theia tells you not just what happened, but whether it counts.
Theia AI
Online
Today
✦

I flagged this because the fiber serving Meridian Financial between your Newark and Manhattan sites has deviated from its normal baseline. Still within acceptable limits — but the pattern is worth investigating now before it becomes a customer issue.

Meridian Financial — Watch EARLY WARNING
CustomerMeridian Financial
CircuitNewark → Manhattan
Signal trendDeviated from baseline
Current statusWithin SLA — no breach yet
Est. time to impactTBD — monitoring
How it works

Signal to evidence.
Automatically.

Theia sits between your fiber infrastructure and your SLA obligations — converting every optical event into a verified, enforceable record. A single source of truth, automatically generated.

Your Fiber Infrastructure
Optical signals measured continuously
SLA governance and real-time optical monitoring, 24/7.
Theia Platform
AI correlates, escalates, and documents
Root cause confirmed, incident opened, SLA clock running.
Critical Events Record (CER)
Signed, timestamped, delivered automatically
Every incident produces one, no exceptions.
Dispute resolved
Case closed before the argument starts
Whoever needs the evidence has it, no negotiation.
<60s
To root cause identification
100%
Of SLA events produce a Critical Events Record
0
Manual steps to generate a CER
Fiber accountability
shouldn't be a manual job.

Every fiber operator faces the same problem: the evidence exists somewhere, but it's never in the right form at the right moment. Theia makes every event attributed, signed, and enforceable — before anyone asks.

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Multi-tenant by design
30-minute deployment
No hardware lock-in