Legal
Privacy Policy
Effective date: April 1, 2026 · Last updated: April 17, 2026
1. Who We Are
Theia Fiber AI, Inc. ("Theia," "we," "our," or "us") is a Delaware corporation that provides a fiber infrastructure governance and SLA accountability platform for fiber operators, carriers, and data center operators. Our registered business address is Glen Cove, New York.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at theiafiber.io or use our platform and services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Contact and inquiry data — when you request pilot access or fill out a contact form, we collect your email address and any additional information you voluntarily provide (such as name, company, or job title).
- Account information — if you are provisioned as a platform user, we collect your name, business email address, organization, and role.
- Communications — if you contact us by email or other means, we retain the content of that communication and your contact details.
Information collected automatically:
- Usage data — we may collect information about how you interact with our website, including pages visited, time spent, referring URLs, and browser or device type.
- Log data — our servers automatically record information including your IP address, browser type, operating system, and timestamps when you access the Services.
- Cookies — we use cookies and similar tracking technologies as described in Section 8 below.
Information from third parties:
- We use HubSpot to manage form submissions and customer relationship data. When you submit a form on our website, your data is processed in accordance with HubSpot's privacy policy as well as this policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and process pilot access requests
- To communicate with you about our Services, including updates and announcements
- To operate, maintain, and improve our platform and website
- To analyze usage patterns and improve user experience
- To enforce our Terms of Service and protect the integrity of our Services
- To comply with applicable legal obligations
- To send you marketing communications where you have opted in or where permitted by applicable law — you may opt out at any time
We do not sell your personal information to third parties.
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:
- Service providers — we share information with trusted third-party vendors who help us operate our business (such as HubSpot for CRM, hosting providers, and analytics services). These parties are contractually bound to protect your data and may only use it to perform services on our behalf.
- Business transfers — if Theia is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
- Legal compliance — we may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Theia, our users, or others.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact and inquiry data is typically retained for a period not to exceed three years unless an active business relationship exists. You may request deletion of your data at any time by contacting us at the address in Section 11.
6. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, and secure infrastructure practices.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — the right to request a copy of the personal information we hold about you
- Correction — the right to request correction of inaccurate or incomplete data
- Deletion — the right to request deletion of your personal data, subject to certain legal exceptions
- Opt-out — the right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Data portability — the right to receive your data in a structured, commonly used format where technically feasible
To exercise any of these rights, please contact us at privacy@theiafiber.io. We will respond within 30 days of receiving a verifiable request.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use the following categories:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — help us understand how visitors interact with our website (e.g., page views, referral sources)
- Marketing cookies — used by HubSpot and similar tools to track form submissions and marketing attribution
You may configure your browser to refuse cookies or alert you when cookies are being sent. Note that some features of our website may not function correctly if cookies are disabled.
9. Third-Party Services
Our website and Services may contain links to third-party websites or integrate with third-party tools. This Privacy Policy applies solely to Theia Fiber AI's own data practices. We are not responsible for the privacy practices of third-party services and encourage you to review their policies independently. Key third-party services we use include:
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: